Challenging the banks to put their money where their mouths are

Here is my challenge to banks: Please tell me why I should bank with you ? Massive weekend advertisements focuses on cost saving but nothing is said about client service - How knowledgeable is your staff when it comes to my needs as a client ? This is a question probably not answerable as easily as it seems - Think on it before you answer - I will be posting the answers on FB

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    Absa 
    

    John, a rather ominous and open-ended question indeed. We'd like to respond with the following: What we do; is offer great customer service delivered by talented, motivated people. How we do this is entirely different set of individual processes; The Group seeks to have a customer-centred mindset in everything it does to deliver a consistent customer service experience and to demonstrate professionalism and integrity in serving its customers. Absa has and continuously employs talented, energised and passionate people to make this happen. The Group also strives to create an enabling environment for its employees, which in return provides leading-edge service to our customers. Thank you.
    John Brandow Very ominous and open ended indeed - will soon comment on this on my own blog and send you the link - The theory is very nice - I would like to challenge you to prove it after I have related some my own experiences. I have sent the same question to all 4 of the major banks - lets start a discussion on this ?
    

    4 minutes ago · 

    

    Absa ‎John, unfortunately we will not engage with our competitors in an open ended online debate. It is against our Business Policy. If you would like this process to be formalised, please ensure that you use the correct channels for such an inquiry or processed debate on the matter. Thank you.

    2 minutes ago ·